1. Please note, if a power failure occurs due to disconnection of the power cord,
or the power button has been pushed off during an ice making cycle, small
pieces of ice formed and lodge in the automatic shovel causing it to jam. If
this occurs, the ice cubes can be removed by disconnecting the power cord
and gently pushing the shovel to the rear of the cabinet and removing the ice
cubes, then restarting.
2. Please check if the water container is flat when the ice shovel can not remove
the ice to ice collecting tray. If not, please push the ice shovel gently by finger,
then press START/PAUSE button to restart.
| Problem | Possible reasons | Solutions |
| The icemaker does not start | The ice maker is not plugged in | Plug in the power cord |
| The compressor works abnormally with a buzzing noise | The voltage is lower than recommended | Stop the ice maker and do not restart until the voltage is normal |
| "Ice Full" is on | The ice basket is full | Remove ice from the ice basket |
| Water shortage light is on |
1. There is no water 2. The pump is full of air |
1. Add some water until it reaches MAX line 2. Press START/PAUSE button to restart the machine |
| The ice made is too large and with pieces sticking together | Ice of previous cycles left in the water tray | Take out the ice under the standby state |
| The ice making process was correct, but no ice came out? |
1. The compressor has no refrigerant 2. Compressor damaged 3. Fan motor damaged |
Contact the supplier |
| All indicator lights flash at the same time |
1. The water box is blocked by ice 2. The motor is stuck, or the motor falls off, or he motor is damaged 3. Micro switch damaged |
1. Take out the ice under the ice shovel, plug in power again, and press the POWER button. After 3 minutes, the machine will restart automatically. 2. Contact the supplier 3. Contact the supplier |
| The machine has been working, but the water is warm | Solenoid broke down | Contact the supplier |
| When the ive is full, the machine does not display the ice full icon |
1. Ice full sensor damaged 2. Sunlight interference |
1. Contact the supplier 2. Move the ice maker away from the sun |