Problem | Possible cause and solution |
The pizza is undercooked or not evenly cooked. |
• Cooking time or temperature may not be sufficient. • Too many ingredients on the pizza. • Preheating time may not have been long enough. • Pizza may not be centred on the stone. • Stone may not be rotating properly during cooking. • Adjust the time and temperature if needed. Place the pizza back in the appliance for a few more seconds if needed. • Monitor the cooking process closely to prevent overcooking. |
Should I add the pizza before or after preheating? |
• If the Temp. Ready icon is displayed (but not the preheat icon), you can place the pizza in the oven. • Do not place the pizza in the oven before the preheating is finished. |
The appliance is not working or does not heat up. |
The power cord may not be plugged in correctly, or the outlet may be faulty. • Ensure the power cord is securely plugged in and try a different outlet. • Press the Power Button to check if it lights up. The appliance may have overheated after extended use. • If it overheats, the appliance will automatically shut off for safety. |
The appliance produces smoke when it is on. |
Food may be touching the heating element. • Switch off the appliance and reposition the food so it is not in contact with the heating element. If smoke continues, stop the process immediately and allow the appliance to cool before reheating. |