| Problem | Possible reason | Solution |
| Water shortage icon is lit | Water tank is empty | Add water |
| Ice full icon is lit | The tray is full | Remove ice from the tray |
| Indicator lights on the control panel are not lit | Control panel wires are damaged | Contact support |
| The compressor makes an unusual buzzing noise | The voltage is lower than recommended | Stop the ice maker and do not restart until the voltage is normal |
| The ice making process was correct, but no ice came out |
There is no refrigerant in the machine Compressor is damaged Fan motor is damaged |
Contact support |
| The ice tray is full, but the icon for ice full is not lit |
1. Sensor is damaged 2. Sunlight interference |
1. Contact support 2. Move the machine so it is not placed in sunlight |
| A creaking sound occurs during ice making | It’s the sound of ice scraping | Completely normal |
