| Problem | Possible reasons | Solutions |
| No steam |
Check plug Check power switch No water in tank Not enough water in the tank |
Plug into socket Turn on power switch Add water Add water |
| Peculiar smelling steam |
New machine Too dirty water, or water in tank too long time |
Take off tank cover, place the water tank in cool and dry place for 12 hours Clean water tank, replace with clean water |
| Noise |
Tank in correct position Not enough water in the tank Uneven level for machine |
Put the tank in correct position Add water Place it on even flat or ground |
| Steam out from outlet surroundings | Clearance bewteen steam outlet and water tank | Sink the steam outlet cap in water and use it again |
If the machine is still not working after checking the possible reasons above, contact the store where the product was purchased from.