| PROBLEM | POSSIBLE REASON | SOLUTION |
| Flash warnings on the display | Rolling brush is tangled by hair. The ambient temperature for operation is too high or too low. |
Remove hair or any foreign object stuck in the rolling brush. Use the vacuum cleaner in the proper environment. |
| Electric floor brush is not working | Large pieces of waste have been engaged. The rolling brush has been tangled with hair. |
Disassemble the electric floor brush and remove the waste. Remove the rolling brush from the electric floor brush and remove the hair from the brush. |
| Operation duration becomes shorter |
Battery aging The ambient temperature for operation is too high or too low |
Contact customer service Make sure the vacuum cleaner is not placed in the sunlight if it is too warm, and make sure doors and windows are closed if it is too cold. Charge the battery |
| Suction force is weakened |
The filter sponge of the dust cup is blocked The suction inlet of the floor brush or accessories is blocked |
Clean the filter sponge
|
| Charging failure | Ambient temperature during charging is too high or too low | Charge the appliance at the proper temperature. Make sure the vacuum cleaner is not placed in the sunlight if it is too warm, and make sure doors and windows are closed if it is too cold. |
| Battery liquid leakage | The vacuum cleaner has not been used for a long time. | Change the battery. Contact the store to replace the battery. |
| Error on the display | The vacuum cleaner is lacking suction power. This can be due to something stuck inside the extension tube, filter being clogged with dust, or that the rolling brush is tangled with hair. | Remove any object in the extension tube, clean the filter components, and clear the rolling brush for hair. |