| Problem | Possible reasons | Solution |
| The airfryer does not start |
The airfryer is not plugged in The pan and basket is not fully inserted |
Plug in the power cord Make sure the pan and basket is correctly assembled and inserted in the main unit |
| The ingredients are not cooked properly |
The basket is too full The temperature is too low |
Use smaller batches of ingredients in the basket to fry them evenly Increase the temperature |
| The ingredients are fried unevenly | You did not flip or shake the ingredients halfway | Ingredients that lie across each other need to be shaken or turned halfway through |
| The food is not crispy | The airfryer did not preheat The type of ingredients is meant for frying in oil |
Preheat airfryer 3-5 minutes.
|
| White smoke is coming out of the fryer | You are preparing greasy ingredients. | With greasy food, oil can leak into the pan. Oil makes the makes the white smoke, but it will not affect the appliance or the end result. |
| E1, E2, E3, E4, E5, E6 | Contact customer service | |
| The first use gives off un unpleasant odour | This is normal during the first times you are using the airfryer | Dry heat the airfryer for 10 minutes before using it the first time |
| The airfryer stops or will not heat up | If no alarms or error codes appear, check that the plug is plugged in correctly | Make sure the power cord is plugged in. If it’s still not working, contact customer service |
