Privacy policy
This privacy policy explains how Wilfa collects and processes personal data. Wilfa, represented by the Managing Director, is responsible for the processing of personal data within the company. The person responsible ensures that all processing and handling of personal data is carried out in accordance with applicable laws. This policy includes information about your rights regarding the storage of personal data through a customer relationship with Wilfa, and general information on how we handle personal data in compliance with current privacy legislation. Wilfa does not share personal data with others unless it is strictly necessary, nor does it use the data for purposes other than those stated in this privacy policy.
Updated: 16.08.2024
1. Personal Data To complete a purchase on our website, we need your name, address, mobile number, and email address. This is necessary to deliver your order to the correct address, keep you updated on the status of your order, and contact you if needed regarding your order.
We are required to retain order information for accounting, tax handling, and potential warranty/return handling. This history is deleted after ten years. We also store the IP address used when placing the order for security reasons. Additionally, we need your personal data to communicate with you, such as responding to your inquiries or providing customer support for your products.
Our operational provider manages our website and web commerce. In addition to your name, address, phone number, and email, IP addresses are collected. The operational provider is responsible for processing personal data. Wilfa's order office has access to this data via the operational provider.
1.1. Your Rights You have the right to access your personal data that we have registered in accordance with applicable laws. You can request this information at any time without charge, in line with the law. The information will be provided/transferred securely. If the request is submitted electronically, and unless otherwise requested, the information will be provided in a standard electronic format.
You can also request us to delete or correct your personal data at any time, provided we are not required to retain it due to legal obligations or other commitments we have. You have the right to receive your personal data that you have provided to us and our operational provider. If technically possible, we can send this data directly to your home. If not, we will send the data to you via email.
You can withdraw your consent at any time. Contact us at: support@wilfa.com. You have the right to lodge a complaint with the local Data Protection Authority if you believe your personal data is not being processed in accordance with the law.
1.2. Archiving of Personal Data The Accounting Act requires us to store transaction data for five years. However, to protect customer rights related to warranties and complaints under the Consumer Purchases Act, the Sales Act, and Wilfa's sales terms, we store purchase history for ten years.
1.3. Securing Personal Data Wilfa has reviewed procedures and measures to ensure that unauthorized persons do not gain access to your personal data and that data processing is carried out in compliance with legal requirements. Risk assessments have been conducted, and access control has been reviewed. Procedures for handling data and responding to requests regarding the right to access, correction, and deletion have also been established.
2. Shipping of Goods We work with transport companies to deliver goods. We only disclose personal data necessary for them to deliver the goods to you. The information shared with the transport companies includes your name, address, phone number, and the desired delivery location and time.
3. Payment Solutions KLARNA handles customer payments from consumer sales and is responsible for the personal data associated with this. Privacy is ensured in accordance with KLARNA's privacy policy. Wilfa may include other payment services, and in such cases, we will be responsible for the personal data associated with the payment. Privacy will be ensured according to their privacy policies.
4. Warranty If an item we have sold has a defect under the Consumer Purchases Act or the Sales Act, the customer has the right to have it repaired or replaced free of charge. We will then need certain personal data, including name, address, phone number, email address, and purchase receipt.
5. Marketplaces Wilfa sells products through marketplaces. Wilfa will receive order information. The exchange of personal data between Wilfa and partners is regulated by a data processing agreement, and the marketplace responsible is the data controller.
6. Cookies Cookies are small text files stored on your device when you download a webpage. They are generally used to enhance your user experience and remember who you are, so you stay logged in. The purpose of cookies is to provide basic functionality for the online store, such as session management, analysis, personalization, and marketing.
First-party cookies are necessary for the website to function. These cookies cannot be opted out of, and our legal basis for this is legitimate according to (GDPR Article 6 f).
Third-party cookies are used for analyzing and marketing the website. General information about the use of cookies and the legal basis for their processing can be found under sections 6.1 and 6.2.
A pixel is a small code on our website that allows us to track conversions via online ads. It enables us to tailor external advertising to customer groups based on their interests within our website. We always ask for your consent to use the pixel.
If you wish to avoid the use of cookies, you can set your browser to not accept them. Refer to your browser's help pages for settings. Please note that if you choose to exclude cookies, many features on Wilfa's website may not function properly.
6.1. Analysis Wilfa collects anonymized data about visitors to our website for analysis. By anonymized data, we mean information that cannot be traced back to a specific user or person. The purpose of this is to gather statistics that can be used to further develop and improve the website. Examples of this type of data include the number of visitors to the site, how the site is used, the duration of the visit, where users come from, and the browsers used.
We also collect search terms used through the website's search engine. This is solely to improve search results and the customer experience, and no information that can be traced back to the user is collected.
Data used for analysis is processed based on legitimate interest as the legal basis (GDPR Article 6 f).
6.2. Marketing We use cookies and pixels to personalize our online marketing. This only happens if you have given your consent. If consent is not given, we will only use generic ads and other forms of targeting.
We also wish to engage with you on social media. The different social media platforms have their own guidelines for using these platforms. We encourage everyone to familiarize themselves with these guidelines.
7. Changes to the Policy If we make changes to this privacy policy, we will post the revised version here on the website with an updated revision date. In the event of significant changes, we may also notify you through other channels.
8. Contact Information If you have questions about personal data or wish for Wilfa to correct, delete, or disclose your information, please contact us at: support@wilfa.com
Mailing Address:
Wilfa AS
Sandakerveien 114a
0484 Oslo