If the product is not working properly, please check the following:
| Problem | Possible reasons | Solutions |
| Coffee maker does not start the brewing process |
Power cord is not plugged in. No water in the water tank (flashes in the start button) |
Plug into power socket Fill the water tank |
| Coffee maker stops | Limescale in the product | Descale the coffee maker |
| The coffee is not hot enough | The glass jug is very cold | Preheat the jug with hot water |
| Filter holder overflowing |
Drip-stop is locked Coffee too finely ground |
Open the drip-stop Use filter coffee |