DH2W-20C Troubleshooting

Functioning temperature 5°C-35°C.
When the temperature is lower or higher than the functioning temperature, the unit stops.
When the temperature is between 5°C and 16°C the compressor automatically defrosts at intervals. During defrosting the compressor stops and the fan keeps running.

Problem Possible reasons  Solutions
The unit does not work

No power supply

Water tanks full indicator is on

 

Connect to a functioning outlet and switch the unit on

Empty the water tank and place it correctly back into the unit

Self-protection designed to protect the unit is activated. Can not work under these temperatures

Bad function

Filter clogged

Intake duct or discharge duct obstructed

Clean the filter

Remove the ibstruction from the discharge duct or intake duct

No air intake Filter clogged Clean the filter
Loud noise from unit when on

Is the unit placed on a leveled surface?

Filter is clogged

Place the unit on a stable and horizontal surface

Clean the filter

E1 Humidity sensor problem Contact customer service
CL Low temperature, temperature is below 5°C The dehumidifier shuts off for self-protection
CH High temperature, the 
temperature is above 39°C
The dehumidifier shuts off for self-protection
FL Water tank is full Empty the water tank