| PROBLEM | CAUSE | SOLUTION |
| The appliance does not work | The appliance is not connected to the power supply |
Plug in and press the Power ON/OFF button Check the cable and the plug |
| No or delayed response in several trials of pressing the function buttons on the panel |
Appliance is under an electromagnetic interference Dirt on the panel |
Unplug the appliance. Restart after few minutes Clean the panel with the cloth provided |
| The coffee is not hot enough | The appliance is not warm enough | Rinse the appliance at least 3 times before making the coffee |
| The coffee cannot come out from spout | Empty system function may be used before | Press the Hot Water button until water can come out from spout |
| Coffee has no crema | Coffee bean is not fresh | Change or use appropriate brand of coffee bean |
| The touch buttons are not sensitive | Not pressing the touch buttons from the front direction of the appliance | Press the lower bottom part of the icon of the touch button from the direction of the appliance |
| The appliance taks too long time to warm up | Excessive scale has built up | Descale the appliance |
The water tank is removed/the water level is very low in the water tank but  have not alert |
The area near the water tank connector is wet | Wipe the water around the water tank connector |
| Internal drip tray is filled with a lot of water | Coffee powder is too fine which block the water to come out | Adjust the coffee fineness to bigger dots during grinder operation |
| Coffee is delivered too slowly or a drop at a time | Coffee powder is too fine which block the water to come out | Adjust the coffee fineness to bigger dots during grinder operation |
Lack of bean indicator  Show on the display but there is still a lot of coffee beans inside the container |
Internal coffee powder outlet is blocked | Follow the steps in "Cleaning Coffee Powder Outlet" |
| No milk comes out of the machine |
The automatic milk frother is dirty or not assembled or installed correctly The hole of the milk tube connector is blocked by milk residues The milk type used is not suitable for frothing The milk temperature is too high |
Clean the automatic milk frother and make sure it is correctly assembled or installed Refer to "Cleand the milk container and connection milk tube" to clean the connector and make sure all holes on connector are clean. Use needle or bristle of brush to clean the hole Different types of milk result in different froth amount or thickness. Semi-skimmed or full-fat cow's milk gives good result Use cold milk at a temperature around 5°C to ensure the best result |
| The hole of milk tube connector is blocked by milk residues which are hardly to be cleaned | The milk tube connector is not cleaned for a long time | Soak the connection milk tube into warm water for an hour, follow "Cleaning the milk container and connection milk tube", keep using frothing milk function to clean until water comes from dispenser smoothly. Use needle or bristle of brush to clean the hole |
| Milk sprays out the table | Milk dispensing tube is not put in place | Make sure the milk dispensing tube is connected correctly with milk container and coffee spout |
Descaling indicator  keep flashing even after the descaling process |
Descaling process is not completed | Please be patient and wait for the process finish. The machine will shut off automatically. Do not switch off the machine manually |
The icon is still on, but the tray is empty and in place |
It was emptied when the machine was off | Make sure the machine is on. Remove the coffee ground tray for at least 5 seconds, clean and dry if needed. Put it back |
