What kind of floor does the robot vacuum cleaner work on?
All common floors; tiles, linoleum, carpets, parquet, etc.
Does the robot clean under furniture?
The robot can reach under very low places, almost as low as the robot's dimensions, and will be able to clean the floor under a wide range of furniture.The robot vacuum cleaner is 9.7 cm high.
Do you have to have the light on for the robot to work?
No, the sensors are not affected by the lighting in the room and can work in a dark room.It's only the AI camera that needs light to identify objects.
Why can't the robot enter the charger/docking station or the automatic emptying station?
Check that the charger/docking station is connected correctly.It is recommended that the dock is placed against the wall with 1.5 m free space in front and 0.5 m free space on both sides.
Is there any danger of touching the charging points on the charger or the automatic emptying station?
No, the maximum voltage from the charging points on the charger and the automatic discharge station is within the safe voltage range for the human body.
Can the robot mop up/remove water spilled on the floor, for example in the kitchen or bathroom?
No, it is not possible to remove liquid from the floor with the robot, except for moisture coming from the water tank itself in the robot.The robot vacuum cleaner will be damaged if it absorbs the liquid.
What do I do if the robot vacuum cleaner accidentally sucks up liquid from the floor?
Turn off the power to the robot vacuum cleaner immediately and wipe the container, filter parts and suction port.Once all parts are thoroughly dried, put it back in place and start it.
Why can't the robot vacuum cleaner be charged?
Check that there is power in the socket and that there is good contact between the electrodes on the charger and the robot.If the robot is completely discharged, it may take a minute for it to wake up and the lights to start pulsing.
Why does the robot go in circles or walk backwards when it is turned on?
There may be dust or dirt on the height sensor under the robot that gives an error signal.If so, clean the height sensor with a semi-dry cotton cloth.
The drive wheels may be entangled in foreign objects such as hair or paper, causing the robot vacuum cleaner to run in circles.Remove foreign objects on the drive wheel.
The front collision sensor is defective.Touch and press the left, middle and right side of the collision sensor with your hand to check if the disc can be rewound automatically.
Why has the battery life become shorter?
If the robot hasn't been used for a long time or has been used for many cycles, the battery may benefit from being reactivated.Give it a full charge, run the battery empty and charge it again without interruption.
If the battery has reached its service life, the operating time is shortened.If cleaning needs cannot be met, the battery must be replaced.Remember that the robot has a charge and resume function that completes cleaning even if a single charge is not possible.
Why is the robot vacuum cleaner unable to run a scheduled clean?
The robot vacuum cleaner is not in start-up mode.
The battery is too low to complete the scheduled cleaning.
The time setting is not saved, please reset it appropriately.
DND (Do Not Disturb) prevents the scheduled cleaning.Please check the DND settings and re-synchronize the time zone to be sure it matches your mobile phone.
The robot has driven off a hill
The slip sensors on the robot may be covered in dust or dirt, clean them properly.If the same event still occurs after the sensors have been cleaned, there may be something wrong with the sensors.Please contact our customer service department.
Why does dust remain after the robot vacuum cleaner?
Check if the dust container is full, which can cause some dust to be left behind.Clean the container in time.
How often should I clean the wet mop cloth?
How often you need to clean the mop cloth depends on the size of the floor area and how dirty the floor is.If you rarely mop the floor and it is very dirty, it may be necessary to wash the mop cloth during the cleaning process.If you clean the floor regularly, it may be enough to wash the cloth after mopping the floor.All robot vacuums come with two mop cloths, so you can wash one while using the other.Wash the mop cloth in the washing machine at max.40⁰C.
FREQUENTLY ASKED QUESTIONS ABOUT APP
Where can I download the APP?
Scan the QR code in the User Guide with your mobile phone to download the app, or search for "RVC connect" in the App Store or Google Play.
Why is the robot vacuum unable to connect to WiFi and always gets a message that the network connection fails, please try again?
Check that the WiFi signal is strong and stable.Check the signal by connecting your phone to the WiFi network in question and browsing a webpage with images, the page should load quickly and smoothly if the signal is strong and stable.
Check that the robot vacuum cleaner is on and that the WiFi indicator light is flashing.Follow the instructions in the app:Activate the WiFi reset during the procedure and connect immediately after activation.
Check that the WiFi password is correct.
After finding and selecting the broadcast WiFi network from the robot during the procedure, there is a 3-step process to connect to the robot that happens in the background; If a message pops up asking you if you want to connect to the given network, tap "OK" or "Join".If a message pops up saying that it couldn't connect to the WiFi network, don't press "OK", but let it wait for a while and it will probably connect anyway and you can continue the process.
These pop-ups come from your phone's operating system.
MAINTENANCE
Can you leave the robot in the charger without wearing out the battery?
Yes, after the robot is fully charged, it switches to complementary low-current charging to avoid overcharging.If the robot is not used for an extended period of time, weeks or months, it is recommended to turn off the robot and store it in its packaging.
How often should I clean my robot?
It depends on the household. If you have pets with long hair, you should check the brushes and wheels more often. If you have a lot of fine dust, you may need to clean the filter and sensors more often. A good routine is to do a quick check of the robot once a week, but the need will be individual. Eventually, you may learn how often you need to clean different parts of the house.
Make it a habit to fill up the robot's water tank and switch to a clean mop cloth when watering the plants, and it can be ready to mop according to a pre-set schedule.
Wash the mop cloth in the washing machine at max. 40⁰C.
Occasional cleaning of brushes, filters and sensors will maintain performance and extend the life of your robot.
A few simple preparations in the house will save you time and effort.
Make sure there is an entrance where the robot can go under the dining table to clean the floor by pulling out one of the chairs.
Set up "no-go" or "no-mop" zones for messy or sensitive areas. It could be a wobbly vase or that painted, sensitive corner on the wall.
Leaving the doors open indoors not only ventilates the rooms, but also lets the robot in to do its job.
TIPS & TRIPS
By running the robot often, you minimize the need for manual house cleaning and get cleaner air overall.Set up a weekly schedule where the robot always runs when you know you're not home.
If you have a large house or multiple floors, consider running the robot in silent mode at night on a floor that is not close to your bedroom.
A common plan is to vacuum during the weekdays when people are at work and school, and wet mop on the weekends.The wet mop requires some attention and doesn't necessarily need to be used every day.For example, it can be used on Saturdays when you're out shopping so that everything is ready for the evening.