| Problem | Possible reason | Solution |
| Three indicators flash |
Rolling brush is tangled by hair The ambient temperature for operation is too high or too low |
Remove hair or any foreign object stuck in the rolling brush Use the vacuum cleaner in the proper environment |
| Electric floor brush is not working |
Large pieces of waste have been engaged The rolling brush has been tangled with hair |
Disassemble the electric floor brush and remve the waste Remove the rolling brush from the electric floor brush and remove the hair from the brush |
| Operation duration becomes shorter |
Battery aging The ambient temperature for operation is too high or too low The battery is not fully charged |
Contact customer service Make sure the vacuum cleaner is not placed in te sunlight if its too warm, and make sure doors and windows are closed if it is too cold Charge the battery |
| Suction force is weakened |
The filter sponge of the dust cup is blocked The suction inlet of the floor brush or accessories is blocked The filter components are not fully dried after washing with water |
Clean the filter sponge Remove the objects blocking the suction inlet Make sure the filter components are fully dried, and assembled in the correct way |
| Charging failure | Ambient temperature during charging is too high or too low | Charge the appliance at the proper temperature. Make sure the vacuum cleaner is not placed in the sunlight if it is too warm, and make sure doors are windws are closed ir its too cold |
| Battery liquid leakage | The vacuum cleaner has not been used for a long time | Change the battery. contact the store to replace the battery |
| E1 | Airflow is blocked | Remove obstacle and clean filter. Contact the store if the problem still occurs |
| E2 | Fan fault | Clean the filter. Contact the store if the problem still occurs |
| E3 | Battery pack failure | Change battery |
| E5 | Circuit board hardware failure | Contact the store |
| "Cleaning" | Nozzle blocked | Remove obstacle |
