| Problem | Possible reason | Solution |
| Error code Cleaning is displayed | Something is blocking the suction inlet, tube or the filters need cleaning |
Remove obstacle and/or clean the filter |
| Suction is weak |
The suction inlet of the brush or accessories is blocked The filter is blocked The components are not completely dry after cleaning |
Remove obstacle Clean the filters Dry the parts and reassemble them |
| The vacuum cleaner will not charge |
Charger not properly connected ambient temperature during charging is too high or too low It has powered off or the battery is low |
Check the connection. To separate the wall mount and the charger, remove the two screws that sits on the inside of the two tubes on the wall mount Make sure the vacuum cleaner is not placed in the sunlight is it is too warm and windows are closed if it is too cold |
| The vacuum cleaner does not work | The tube is blocked | Remove obstacle |
