| Problem | Possible reasons | Solutions |
| Power icon is not lit when switched on |
Humidifier is not plugged in Power cord is damaged Humidifier is defective or malfunctioning |
Plug the humidifier into a powered electrical socket Immediately doscontinue use and contact Customer Support Press the power button to turn it on |
| Power icon is lit when switched on, but no mist comes out |
Humidifier is not turned on The target humidity is reached |
Press the power button to turn it on Increase the target humidity or change mode |
| Water shortage indicator is on |
No water in the tank Water level is on The water level required has not yet reached the vaporization compartment The water tank is not correctly placed The humidifier is not placed on a flat surface |
Refill the water tank and wait at least 1 minute Wait at least 1 minute Check the positioning of the water tank Check the positioning of the humidifier |
| Humidifier produces an unusual smell |
Humidifier is new Dirty water or water sitting too long Residual smell from diffusing aroma oil on the aroma cotton |
Remove lid and take out the water tank. Leave it for 12 hours Clean the water tank, fill with clean water Remove the aroma cotton, rinse it with clean water and allow it to dry |
| Humidifier makes a loud or unusual sound |
Resonant in water tank when water is too low Humidifier is placed on a unstable surface The water tank is not correctly placed Humidifier is malfunctioning |
Fill water into water tank Move the humidifier to a stable flat surface Turn off and unplug the humidifier, then place the water tank correctly into the humidifier Immediately discontinue use and contact Customer Support |
| The humidification capacity is too low |
There is natural or artificial air replacement in the room which interfere the increase of %RH The air inlet grids, and nozzle could be blocked Too much scale in the water basin The humidity selected rate is too low Water is too dirty, or water is kept too long in the tank |
Check if doors and windows are closed Chech if there is no air conditioning working in the room Remove any blocking items from the grids and the nozzle Clean transducer Increase mist output speed Increase humidity setting rate Clean water tank, change to fresh clear water |
| The ambient humidity is too high |
Humidifier is working in constant or auto mode The humidity target is too high Room is not well-ventilated Excess water tank has spilled while filling the water tank or replacing the water tank back onto the base |
Change the mode Select a lower %RH target Open a window to ensure proper air flow for your humidifier or move the humidifier to a more well-ventilated room Wipe off excess water from the top and bottom of the base before reinstalling the water tank |
| There is condensation in the room |
The room temperature is too low |
Heat the room up |
| The mist suddenly stops coming out |
Programmed timer period has run out The water shortage indicator is on The target humidity level is reached |
Turn humidifier on Refill water tank Turn the humidifier oss, or select a higher humidity level |
| Incorrect humidity level is beigng displayed |
Room is larger than the effective range of the humidifier Moisture has built up inside of the humidity sensor The nozle is facing the direction of the humidity sensor Humidity sensor is broken or defective |
Move the humidifier to a room which is with suitable room size Turn off the humidifier and allow the humidity sensorto completely air dry before resuming use Turn the nozzle so that it is facing away from the humidity sensor Contact Customer Support |
| Control panel does not work |
Hands are too wet when operating control panel Humidifier has malfunctioned |
Keep hands dry while operating the control panel Contact Customer Support |
| White dust appears around the humidifier |
Water has a high mineral content Humidifier was not properly cleaned after last use |
Use distilled water with the humidifier. If distilled water is not available, use purified or filtered water Clean humidifier |
| Mist is coming out from the base |
Water tank is not positioned correctly |
Turn off and unplug the humidifier, then align the water cover with its respective opening in the inner chamber |
| Mist fog coming out from around nozzle |
There are apertures between the nozzle and water tank |
Reposition the cover and check if the nozzle is well plugged in the cover |
| The warm mist function does not produce warm mist |
The humidifier is in warm-up phase The mist is too fine to feel the warmth The room temperature is too cold, and the mist may cool down too quickly |
Wait a few minutes till the end of the phase Increase the speed level Increase the speed level and heat the room up |
| Display show error code EF |
Too much water in the water basin |
Remove water tank and empty water from the base Check and clean particles in water outlet of water tank that led to leakage. If no leaks, replace into base |
| Display show error code E0 |
The water detector PCB and the power PCB disconnect Water detector PCB is defective |
Contact Customer Support Contact Customer Support |
| Display show error code E2 |
The unit does not set water level correctly |
Reset water level by following these steps: (Need to be completed within 1 minute). Power on, press the button two times, long press the button the third time. The display will show "PL". Press the power button again. When the display turns off completely, unplug the power supply. Add water to the water tank and plug in the power supply to complete the reset If this does not resolve the issue, clean the transducer, the basin and the water tank |
| Display show error code E1 |
Water detector PCB factory setting failed Water detector PCB is defective |
Follow the steps to reset: Reset process must be completed within 1 minute after humidifier is plugged in (step 2)
If RESET does not resolve E1 Code, contact Customer Support Contact Customer Support |
The following is not considered faulty operation:
• If your water is very hard (containing abnormally high levels of minerals) the humidifier may produce white dust. This is not a malfunction. The solution would be to clean the ceramic filter more often or use softer water.
• If you stand very close to the humidifier, you will hear the gurgling sound of water. This is normal.
• The humidifier operates very quietly but it is not completely silent. Noise levels less than 35dB(A) is considered normal.