| Problem | Possible reasons | Solutions |
| Power lamp is off when switched on |
Humidifier is not plugged in Power cord is damaged Humidifier is defective or malfunctioning |
Plug the humidifier into a powered electrical socket Immediately discontinue use and contact Customer Support Press the power button to turn it on |
| Power lamp is on when switched on, but no mist come out |
Humidifier is not turned on The target humidity is reached |
Press the power button to turn it on Increase the target humidity or change mode |
| Water shortage indicator is on |
No water in the tank Water level is low The water level required has not yet reached the vaporization compartment The water tank is not well positioned The humidifier is not on a flat surface |
Refill the water tank wait at least 1 minute Wait at least 1 minute Check the positioning of tank on the base Check the positioning of the humidifier |
| Humidifier produces and unusual smell |
Humidifier is new Dirty water or water sitting too long Residual smell from diffusing aroma oil on the aroma cotton |
Take out water tank, open cover, let it stay 12 hours in cool position Clean water tank, fill with clear water Remove the aroma cotton, rinse it under clean water and allow it to dry |
| Humidifier makes a loud or unusual sound |
Resonant in water tank when water is too low Humidifier is on an unstable surface Water tank is positioned incorrectly Humidifier is malfunctioning |
Fill water into water tank Move the humidifier to a stable flat surface Turn off and unplug the humidifier, then align the water tank cover with its respective opening in the inner chamber Immediately discontinue use and contact Customer Support |
| The humidificaton capacity is too low |
There is a natural or artificial air replacement in the room which interfere the increase of %RH The air inlet grids, and nozzle could be blocked Too much scale in the water basin The humidity selected rate is too low Water is toodirty, or water is kept too long in the tank |
Check if doors and windows are closed Check if there is no air conditioning working in the room Remove any blocking items from the grids and the nozzle Clean transducer Increase mist output speed Increase humidity setting rate Clean water tank, change to fresh clear water |
| The ambient humidity is too high |
Humidifier is working in CONTINUOUS MODE The humidity target is too high Room is not well-ventilated Excess water tank has spilled while filling the water tank or replacing the water tank bank onto the base |
Change the mode Select a lower %RH target Open a window to ensure proper air flow for your humidifier or move the humidifier to a more well-ventilated room Wipe off excess water from the top and bottom of the base before replacing the water tank |
| There is condensation in the room |
The room temperature is too low |
Heat the room up |
| The mist suddenly stops coming out |
Programmed timer period has run out The water shortage indicator is on The target humidity level is reached |
Turn humidifier on Refill water tank Turn the humidifier off, orselect a higher humidity level |
| Incorrect humidity level is being displayed |
Room is larger than the effective range of the humidifier Moisture has built up inside of the humidity sensor The nozzle is facing th direction of the humidity sensor Humidity sensor is broken of defective |
Move the humidifier to a room which is with suitable room size Turn off the humidifierand allow the humidity sensor to completely air dry before resuming use Turn the nozzle so that it is facing away from the humidity sensor Contact Customer Support |
| Control panel does not work |
Hands are too wet when operating contro panel Humidifier has malfunctioned |
Keep hands dry while operating the control panel Contact Customer Support |
| White dust appears around the humidifier |
Water being used has a high mineral content Humidifier was not properly cleaned after last use |
Use distilled water with the humidifier. If distilled water is not available, use purified or filtered water Clean humidifier |
| Mist is coming out from the base |
Water tank is not positioned correctly |
Turn off and unplug the humidifier, then align the water tank cover with its respective opening in the inner chamber |
| Mist fog coming out from round nozzle |
There are apertures between the nozzle and water tank |
Reposition the cover and check if the nozzle is well plugged in the cover |
| The warm mist function does not produce warm mist |
The humidifier is in warm-up phase The mist is too fine to feel the warmth The room temperature is too cold, and the mist may cool down too quickly |
Wait a few minutes till the end of the phase Increase the speed level Inrease the speed level and heat the room up |
| Display show error code EF |
Too much water in water basin |
Remove water tank and empty water from the base. Check and clean particles in water outlet of watr tank that led to leakage. If no leaks, replace into base |
The following is not considered faulty operation:
• If your water is very hard (containing abnormally high levels of minerals) the humidifier may produce white dust. This is not a malfunction. The solution would be to clean the filter more often or use softer water.
• If you stand very close to the humidifier, you will hear the gurgling sound of water. This is normal.
• The humidifier operates very quietly but it is not completely silent. Noise levels less than 35dB(A) is considered normal.