| PROBLEM | ISSUE | SOLUTION |
| Motor stops |
Motor protection is activated; the mixture is too thick There is water on the copper plates |
Remove the bowl and the ingredients Unplug the machine. Wipe of the water from the copper plates and restart the machine |
| The machine does not stir the ingredients | The lid and motor are not correctly inserted | Remove the lid and re-insert it. Make sure it is placed correctly with the arrow pointing to unlock, and turn it clockwise to lock it. |
| The bowl is difficult to remove | The bowl has frozen to the machine | Switch off the machine, and wait 5-10 minutes for the bowl to taw before trying to remove it |
| The slush is not freezing | Sugar level is too low | Pause the machine. Adjust the sugar level by adding sirup or liquid with high sugar level |
