| Problem | Solution |
| Place robot on a horizontal ground and start it | It is detected that robot stays inclined. Place robot on a horizontal ground and start it, or perform leveling in App and then restart robot |
| Put the robot on the ground to start | The wheel is suspended. Please move to the new position to start |
| After a long-distance displacement, start the cleaning task again | Manually moving the robot will cause routing to fail. Please start the cleaning task again |
| The laser radar is entangled or stuck. Please clean it up | The radar is entangled by fiber. Please remove any fiber |
| Please make sure the laser ranging sensor isnot blocked before starting | Laser ranging sensor is blocked or jammed by foreign matter. Remove the blockage or foreign matter. If removal is impossible, relocate the robot and then start it |
| Make sure that visual recognition sensor is not blocked | Visual recognition sensor is blocked or jammed by foreign matter. Remove the blockage or foreign matter. If removal is impossible, relocate the robot and then start it |
| Please confirm that the visual recognition sensor is not blocked | The visual recognition sensor is blocked or jammed by foreign objects, please remove the obstructed object or foreign objects. If it cannot be cleared, please move the host to a new location to start |
| Please clean the cliff sensor and move to a new position to start it | The robot is off ground. Relocate and restart the robot. Cliff sensor is dirty. Clean the cliff sensor |
| Check the collision sensor and remove any foreign matter on it | Collision sensor is jammed. Remove foreign matter by tapping the sensor. If there is no foreign matter, relocate and restart the robot |
| Please clean the edge IR sensor | Edge IR sensor may be attached with foreign matter. Please clean it |
| The TOF sensor fails. Please check and clean the sensor | Front sensor may be attached with foreign matter. Please clean it |
| Please clean the surfaces of the front part og the robot and the bottom sensor to remove any dust | Front sensor, edge IR sensor or cliffsensor is dusty. Please clean it |
| The cliff sensor fails. Please clean and mve it to a new position to start | Cliff sensor may be attached to a foreign matter or dirt. Please clean and move it to a new position to start it |
| Laser radar is blocked. Check the laser radar | the radar on the top tower is blocked and routing fails. Remove blockage |
| The dust box has not been cleaned for a long time. Please clean it immediately | Dust box is full. Please empty it |
| Virtual wall or forbidden area detected. Please move the robot out of this area | The robot is at a virtual wall or forbidden area. Please move it out of the area |
| Appliance is trapped. Remove any obstacle around the device and try again. Please put the applince back onto the base | The robot is trapped by obstacle around it. Please remove any obstacle. The robot fails to locate base. Place it manually backk onto the base |
| A new environment is detected. Please re-start cleaning task | The robot is in a new environment and no map is created yet. Please re-start vacuuming task |