| Problem | Solution |
| Unable to power on |
1. The battery is low 2. The ambient temperature is too low (below 0°C) or too high (above 35°C) |
| Robot fails to start sweeping | Low battery level. charge it to full battery level |
| Robot cannot return for charging |
1. Too many barriers around charger. Place it in an unblocked area Robot is too far from charger. Place robot near the charger and try again |
| Abnormal robot actions | Please shut down and restart the robot |
| Abnormal sound during cleaning | Please check and clean the foreign matters on the main brush, side brush, left/right wheel after the machine is turned off |
| Cleaning performance deteriorates or dust drops |
1. Dust box is full. Please empty the dust box 2. Filter screen is blocked. Please clean the screen 3. Main brush is blocked by any foreign object. Please clean the main brush |
| Robot is offline |
1. Weak Wi-Fi signals. Make sure robot is in proper coverage of Wi-Fi signals 2. Wi-Fi connection fails. Reset Wi-Fi connection and download the latest app and try again |
| Robot fails to proceed at breakout point |
1. Make sure do not disturb mode is not activated, which will disable proceeding at breakout point 2. Proceeding at breakout point is unavailable when manuall start recharging by performing opeations in the app or short pressing recharging button or the appliance is moved to the charger |
| Unable to charge | Make sure there is sufficient spaces around the charger, and there is no dust or blockage on the surface of electrode of the charger |
| Fail to do a scheduled cleaning |
1. Make sure the equipment has been connected to the network, as disconnection from network will fail to sync and scheduled cleaning task Make sure Do Not Disturb mode is not activated, which will deactivate scheduled cleaning |
| Robot is always offline | Please ensure that the robot network configuration is succesful and that the robot is always within the coverage of Wi-Fi signal |
| Robot fails to connect to the app | Ensure that the robot and the auto clean base are in the area with good Wi-Fi signal; reset Wi-Fi according to the steps described in the Instruction Manual; then pair again |
