| Problem | Possible reasons | Solutions |
| The steamer is plugged in but not heating |
Power supply issue The auto shut-off mode has activated |
Check that the plus is properly inserted into the socket, or try plugging the steamer into a different socket Press the steam trigger or the power button to reactivate the steamer |
| Not enough steam or no steam is coming out |
The steamer is not fully heated There is not enough water in the water tank The water pump has not been primed |
Always allowthe steamer to preheat for at least 35 seconds, or until the indicator lights stays solid Fill the water tank as described in the "Filling the water tank" section After preheating, prime the water pump by holding the steam trigger until steam forms to ensure enough water is in the boiler |
| Discoloured water is coming through the steam holes and staining the fabric |
Residue build-up in the water tank or on the plate Perfumed or scented additives have been used |
Empty the water tank after each use Regularly clean the steamer and avoid using perfumed or scented water additives |
| The steamer is leaking or spitting |
The steamer is not hot enough Water tank is running low |
Allow the steamer to heat for about 35 seconds before use Fill the water tank as described in the "Filling the water tank" section |
